Sustainability Governance

Sustainability Policy

Traceability

Grievances and Complaints

Protecting Environment

Certification and Rating

Sharing With Communities

News and Announcements

Received Period : May 2018
Company NameRequesterDescriptionStatus
Austindo Jaya NusantaraCargillAlleged deforestationClosed
May 2018PHG was informed by Cargill that ANJ through its subsidiary PT Permata Putera Mandiri and PT Permata Mununggal Perkasa conducted deforestation
Jun 2018PHG reach out to ANJ to discuss the issue and ANJ's action plan. PHG put a hold on sourcing from ANJ
May 2019PHG conducted a meeting with ANJ to discuss ANJ's action plan
Oct 2019ANJ released their Sustainability Policy
Feb 2020ANJ released their HCS area loss declaration and recovery plan
Oct 2020ANJ released their HCS area loss declaration and recovery plan first progress report
Oct 2020PHG conducted a meeting with ANJ to discuss ANJ's progress
Received Period : March 2019
Company NameRequesterDescriptionStatus
Asam JawaCargillAlleged development on peat areaClosed
Mar 2019PHG was informed by Cargill that Asam Jawa through its subsidiary PT. Sumur Pandanwangi developed peat area
Mar 2019PHG put a hold on sourcing from Asam Jawa and is monitoring further development
Received Period : April 2020
Company NameRequesterDescriptionStatus
Permata Hijau SawitPermata Hijau GroupLabor benefits/facilityClosed
08 Apr 2020PHG received information from RSPO that a complaint has been lodged against PT. Permata Hijau Sawit by Federasi Serikat Pekerja Metal Indonesia (FSPMI) on behalf of anonymous PHS workers
09 Apr 2020PHG launched an internal investigation to verify the veracity of the allegation
27 Apr 2020PHG, RSPO and FSPMI agreed to activate the bilateral engagement process
08 Jun 2020PHS and FSPMI conducted first bilateral meeting
24 Jun 2020PHS and FSPMI conducted second bilateral meeting and sign bilateral settlement agreement
11 Aug 2020RSPO officially closed the complaint against PT. PHS and the complaint is now in monitoring phase
Received Period : June 2020
Company NameRequesterDescriptionStatus
Kallista AlamRainforest Action NetworkAlleged deforestation and burning on peat areaClosed
9 Jun 2020PHG received information through RAN's report titled “Will Nestle and Mars intervene to protect Indonesia's peatland?” that PT. Kallista Alam which is accused of deforestation remains in PHG's supply chain unacknowledged
10 Jun 2020PHG started an internal investigation and put immediate halt to all purchases from PT. Kallista Alam
12 Jun 2020RAN lodged a formal grievance against PHG for continuing to buy from PT. Kallista Alam and failing to report it in PHG's mill list
16 Jun 2020PHG published an official statement on this matter to reaffirm its committment to its NDPE policy and laid out an action plan to rectify the mistake
Surya Panen SuburRainforest Action NetworkAlleged deforestation and burning on peat areaClosed
09 Jun 2020PHG received information through RAN's report titled “Will Nestle and Mars intervene to protect Indonesia's peatland?”
10 Jun 2020PHG started an internal investigation in response to the report
22 Jun 2020PHG internal investigation found that SPS which was extensively reported by RAN as problematic supplier was in PHG supply chain. PHG suspended all purchases from SPS
01 Jul 2020RAN released a new report titled " Permata Hijau exposed again for sourcing conflict palm oil" and lodged a formal grievance against PHG for buying from PT. SPS and failing to report it in PHG's mill list
02 Jul 2020PHG published an official statement clarifying that SPS had been suspended once it was found to be in PHG supply chain during the earlier
Received Period : Agustus 2020
Company NameRequesterDescriptionStatus
Dua Perkasa LestariRainforest Action NetworkAlleged deforestation and community land grabClosed
24 Aug 2020PHG received information from RAN's report titled “Major Brands and Banks Complicit in the Production of Conflict Palm Oil on Stolen Community Lands in Indonesia” that our indirect supplier PT. Dua Perkasa Lestari is alleged to have conducted deforestation and community land grab
24 Aug 2020PHG do not have direct relationship with PT. Dua Perkasa Lestari and reached out to PT. Beurata Subur Persada as our direct supplier sourcing from DPL for clarification
26 Aug 2020As PHG is currently not sourcing from BSP, BSP declined to provide clarification. We will engage BSP on DPL issue when BSP reenter our supply chain
1 Nov 2020BSP reenter PHG supply chain and is facilitating our engagement with DPL
5 Apr 2022Through Kuala Lumpur Kepong, PHG received a report from Earthqualizer indicating PT. Dua Perkasa Lestari (DPL) was found to have allegedly develop 4 hectares of peatland in February 2022

PHG immediately seek clarification regarding the allegation with PT Beurata Subur Persada (BSP)
6 Apr 2022After engaging with PT. BSP, PT. BSP forwarded PT. DPL permits from Aceh government regarding the maximization of HGU land and the RKPPLP (Rencana Kerja Pembukaan dan/atau Pengolahan Lahan Perkebunan - Work Plan for Plantation Land Clearing and/or Processing) of the said land to be developed

PHG informed PT. BSP that even though PT. DPL has full legal right to open the land, since it is allegedly opened on peat, it infringed on PHG sustainability policy as well as PHG supplier code

PHG requested PT. DPL to clarify on the peat development allegation
20 Apr 2022PT. DPL suggested PHG to send a team to visit PT. DPL to discuss the allegation. PHG requested a zoom meeting instead

No agreement on the mode of communication reached. Further communication with PT. DPL was unsuccessful
22 Sept 2022After a long deliberation, PHG requested PT. BSP to immediately stop sourcing from PT DPL, since it is not aligned with PHG’s Sustainability Policy

PT . BSP has complied with PHG's request and has stopped sourcing from PT. DPL effective immediately
Teupin LadaRainforest Action NetworkAlleged deforestationClosed
24 Aug 2020PHG received information from RAN's report titled “Fresh Evidence: Major Global Brands Refuse to Stop Sourcing Fire-Fueled Conflict Palm Oil, Despite Promises” that Teupin Lada is buying from PT. Indo Alam which is alleged to have conducted deforestation
24 Aug 2020PHG reached out to Teupin Lada for clarification
28 Aug 2020PHG received information from Teupin Lada that they have ceased sourcing from PT. Indo Alam on 25 August 2020. PHG also received commitment from PT. Teupin Lada that they will no longer source FFBs from PT. Indo Alam until PT. Indo Alam has resolved its deforestation issues. Teupin Lada also declared their readiness to furnish traceability to plantation information to PHG
Received Period : September 2020
Company NameRequesterDescriptionStatus
Syaukath SejahteraRainforest Action NetworkAlleged deforestationClosed
22 Sept 2020PHG received information from RAN's report titled “Royal Golden Eagle Group Links Global Brands and Financiers to Deforestation In the Leuser Ecosystem” that Syaukath Sejahtera is buying from PT. Tualang Raya
23 Sept 2020PHG reached out to Syaukath Sejahtera for clarification
24 Sept 2020PHG received information from Syaukath Sejahtera that they have ceased sourcing from PT. Tualang Raya on 23 September 2020. PHG also received commitment from Syaukath Sejahtera that they will no longer source FFBs from PT. Tualang Raya until PT. Tualang Raya has resolved its deforestation issues
Received Period : January 2021
Company NameRequesterDescriptionClosed
Nubika JayaPermata Hijau GroupAlleged improper handling of wastewaterStatus
06 Jan 2021PHG received information from RSPO that a complaint has been lodged against PT. Nubika Jaya by LSM Barisan Rakyat Indonesia Satu
07 Jan 2021PHG launched an internal investigation to verify the veracity of the allegation
20 Jan 2021PHG submitted a formal response to RSPO answering the allegation levied against PT. Nubika Jaya
Received Period : January 2022
Company NameRequesterDescriptionStatus
Dewa Rencana Perangin AnginPermata Hijau GroupSlave labor violationsClosed
28 Jan 2022PHG received news from the media that 48 men were locked up in barred cells and working for no pay on an oil palm plantation owned by Terbit Rencana Perangin Angin, the head of Langkat district and owner of PT. Dewa Rencana Perangin Angin.
28 Jan 2022PHG started an investigation and reached out to PT. Dewa Rencana Perangin Angin
31 Jan 2022PT. Dewa Rencana Perangin Angin is not reachable. PHG suspended and discontinued any purchases from Dewa Rencana Perangin Angin effective immediately.
Received Period : January 2022
Company NameRequesterDescriptionStatus
Mopoli RayaLouis DreyfusAlleged deforestationIn Progress
26 Jan 2022Louis Dreyfus Company provided PHG with information on an alleged deforestation involving PT Mopoli Raya via its subsidiary PT Gading Bhakti.
27 Jan 2022PHG engaged with PT Mopoli Raya and asked for clarification.
02 Feb 2022Mopoli Raya shared their concession map with PHG, stating that the land clearing is outside of the Gading Bhakti concession.
25 Feb 2022PHG require more clarification and continue to engage with Mopoli Raya
03 Feb 2022Mopoli Raya conducted another round of investigation and found that part of Gading Bhakti HGU has been encroached by the local villagers. Mopoli Raya has engaged with the local villagers to stop their encroachment.
Received Period : May 2022
Company NameRequesterDescriptionStatus
Sawit Sukses SejatiMighty EarthAlleged deforestationIn Progress
18 May 2022PHG received information from Mighty Earth's Rapid Response Report No.39 that PT. Sawit Sukses Sejati (SSS) is alleged to have conducted deforestation
18 May 2022Since PT. SSS is not direct PHG supplier but supplied to PHG through STA Resources, PHG has engaged with STA to help engage PT. SSS for clarification
19 May 2022STA Resources informed PHG that they have reached out to PT. SSS for clarification and will update PHG once more information is available
31 May 2022After having engaged with PT. SSS, STA Resources informed us that the concession of PT. SSS was previously known to have belonged to PT Anugerah Langkat Makmur. The change of name took place in December 2020

STA also noted that the said concession has not conducted HCV/HCS assessment

STA Resources has ceased sourcing Fresh Fruit Bunches (FFB) from PT. SSS and will monitor PT.SSS for further updates
Received Period : May 2022
Company NameRequesterDescriptionStatus
Palmaris RayaKuala Lumpur KepongAlleged peat forest clearingIn Progress
9 May 2022PHG received information from Kuala Lumpur Kepong that Earthqualizer (EQ) reported that PT. Rendi Permata Raya (RPR) was allegedly found to have cleared 6 hectares of peat forest in March 2022

Based on EQ field investigation in Apr 2022, PT RPR was found to be selling Fresh Fruit Bunches (FFB) to PT. Palmaris Raya's palm oil mill

Since PT. RPR is not a direct PHG supplier, PHG has engaged with PT. Palmaris Raya for clarification
18 May 2022PT. Palmaris Raya informed PHG that they do not source FFB from PT. RPR but is unable to provide Traceability to Plantation (TTP) data

PHG has halted purchases from PT. Palmaris Raya while we engage with PT. Palmaris Raya to advance their traceability to plantation progress
Received Period : Apr 2022
Company NameRequesterDescriptionStatus
Alamsari LestariKuala Lumpur KepongAlleged peat forest clearing dan peat developmentIn Progress
5 Apr 2022PHG received information from Kuala Lumpur Kepong that Earthqualizer (EQ) reported that PT. Alamsari Lestari was allegedly found to have cleared 6 hectares of peat forest in January 2022 and developed a total of 45 hectares of peatland in the two months of Jan and Feb 2022

Based on EQ report, Mentari Group owned PT. Alamsari Lestari and one of Mentari Group's mills, which is PT. Risman Scham Palm Indonesia (RSI) lastly sourced palm oil to PHG in 2021
6 Apr 2022PHG engaged with Mentari Group and asked for clarification
15 Jun 2022Mentari Group confirmed that PT. Alamsari Lestari concession consists of peatland and it was a recent acquisition in 2019

Mentari Group stated that the land clearing carried out was in fact a recovery / replanting of unproductive planting areas where the land had previously been cleared, developed and planted by the old owner but was not managed properly, resulting in the growth of natural plants
16 Jun 2022PHG asked Mentari Group to provide evidence regarding the period of the initial opening or development was first carried out (before the recovery / replanting which is currently being carried out by the Mentari Group) in the area that became the problem

PHG has halted any purchases from PT. Risman Scham Palm Indonesia until further notice
Received Period : Agustus 2022
Company NameRequesterDescriptionStatus
Cemerlang AbadiRANAlleged deforestationIn Progress
11 Aug 2022PHG received information from RAN's report titled "Leuser Watch: New Rogue Palm Oil Producer Found Destroying Rainforests and Peatlands in the Leuser Ecosystem" indicating PT. Cemerlang Abadi has resumed clearance of forests and peatland areas since September 2021 until at least February 2022

The report stated PT. CA allegedly cleared 24 acres of secondary forests, as well as a further 740 acres of young regenerating forests

According to analysis by Earthworm Foundation, there is a possible connection between PT. CA and palm oil mill, PT. Raja Marga (RM), a direct supplier of PHG
12 Aug 2022Since PT. CA is not direct PHG supplier but supplied to PHG through PT. RM, PHG has engaged with PT. RM to seek clarification
28 Aug 2022PT. Raja Marga (RM) has communicated with PT. CA and clarified that the alleged land clearing was actually a rehabilitation/replanting of a previously established palm plantation

PT CA stated that the initial land clearing dan planting started in 1990 and ran through 1995. However due to the poor management, flood, fire, pest attacks and political unrest (GAM rebellion), many of the palms died and PT CA is unable to replant them again due to the political unrests and funding availability. It is only now that PT CA is able to rehabilitate and replant the land
29 Aug 2022PHG has conducted an internal review of the land history through satellite imagery provided by Google Earth engine and found that the land clearing indeed started in 1992 and by 1994 all of the land of interest has already been cleared and planted with palms

Since the land use change occurred in 1990-1995, PHG concluded the reestablishment of palm plantation in the area is not a new development of palm plantation
Received Period : September 2022
Company NameRequesterDescriptionStatus
Mr Mahmudin (independent smallholder)RANAllegedly planting palm fruits in protected areasIn Progress
20 Sep 2022RAN released a report titled "Carbon Bomb Scandals – Big Brands Driving Climate Disaster For Palm Oil" indicating that an illegal palm oil plantation controlled by Mr Mahmudin was found to be located inside the boundary of Rawa Singkil Wildlife Reserve (RSWR)

Through a collection point facility owned by Mr Mahmudin, the oil palm fruits were sold to CV. Buana Indah (broker) then to PT. Runding Putra Persada (RPP)
21 Sep 2022Since Mr Mahmudin does not supply directly to PHG, PHG has engaged with PT. RPP to help seek clarification in regards to the grievance
28 Sep 2022PT. RPP has helped facilitate PHG's communication with Mr Mahmudin and has conducted a field visit to Mr Mahmudin's plantation

They confirmed Mr Mahmudin already has a land certificate (Sertifikat Hak Milik) issued in 2017

The said land certificate consist of 6 blocks namely Blok A, B, C, D, E & F amounting to around 29 hectares, which are all located outside of RSWR boundaries
5 Oct 2022PHG conducted an internal investigation and review PT RPP’s verification documents which consist of Mr Mahmudin land certificates along with the coordinates boundary

After analyzing the said documents and by conducting a spatial analysis, we can confirm Mr Mahmudin's plantation is indeed outside of RSWR boundaries
Edit
Click here to add content.