| 08 Apr 2020 | PHG received information from RSPO that a complaint has been lodged against PT. Permata Hijau Sawit by Federasi Serikat Pekerja Metal Indonesia (FSPMI) on behalf of anonymous PHS workers |
| 09 Apr 2020 | PHG launched an internal investigation to verify the veracity of the allegation |
| 27 Apr 2020 | PHG, RSPO and FSPMI agreed to activate the bilateral engagement process |
| 08 Jun 2020 | PHS and FSPMI conducted first bilateral meeting |
| 24 Jun 2020 | PHS and FSPMI conducted second bilateral meeting and sign bilateral settlement agreement |
| 11 Aug 2020 | RSPO officially closed the complaint against PT. PHS and the complaint is now in monitoring phase |