| Supplier's Name | Nubika Jaya |
| Date Received | January 2021 |
| Description | Alleged improper handling of wastewater |
| 06 Jan 2021 | PHG received information from RSPO that a complaint has been lodged against PT. Nubika Jaya by LSM Barisan Rakyat Indonesia Satu |
| 07 Jan 2021 | PHG launched an internal investigation to verify the veracity of the allegation |
| 20 Jan 2021 | PHG submitted a formal response to RSPO answering the allegation levied against PT. Nubika Jaya |
| 24 Feb 2021 | Both parties agreed to proceed with bilateral agreement. Deadline is 19 April 2021 |
| 23 Jun 2021 | Both parties did not reach an agreement. The Complaint desk has forwarded the Respondent's formal response to the Complainant |
| 29 Sept 2021 | The Complainant had informed the Secretariat that mutual agreement had been reached with the respondent and are satisfied with the given evidence that the Respondent had obtained all of the necessary permits and license As a result, the Complainant wishes to withdraw the complaint |
| 26 Aug 2022 | The Complaints Panel's Decision letter has been furnished to both parties to the complaint. The complaint is formally closed Click Here For the Decision Letter |