Sustainability Governance

Sustainability Policy

Traceability

Grievances and Complaints

Protecting Environment

Certification and Rating

Sharing With Communities

News and Announcements

LIST OF GRIEVANCES AND COMPLAINTS

Received Period : May 2018
Company NameRequesterDescriptionStatus
Austindo Jaya NusantaraCargillAlleged deforestationClosed
May 2018PHG was informed by Cargill that ANJ through its subsidiary PT Permata Putera Mandiri and PT Permata Mununggal Perkasa conducted deforestation
Jun 2018PHG reach out to ANJ to discuss the issue and ANJ's action plan. PHG put a hold on sourcing from ANJ
May 2019PHG conducted a meeting with ANJ to discuss ANJ's action plan
Oct 2019ANJ released their Sustainability Policy
Feb 2020ANJ released their HCS area loss declaration and recovery plan
Oct 2020ANJ released their HCS area loss declaration and recovery plan first progress report
Oct 2020PHG conducted a meeting with ANJ to discuss ANJ's progress
Received Period : March 2019
Company NameRequesterDescriptionStatus
Asam JawaCargillAlleged development on peat areaClosed
Mar 2019PHG was informed by Cargill that Asam Jawa through its subsidiary PT. Sumur Pandanwangi developed peat area
Mar 2019PHG put a hold on sourcing from Asam Jawa and is monitoring further development
Received Period : April 2020
Company NameRequesterDescriptionStatus
Permata Hijau SawitPermata Hijau GroupLabor benefits/facilityClosed
08 Apr 2020PHG received information from RSPO that a complaint has been lodged against PT. Permata Hijau Sawit by Federasi Serikat Pekerja Metal Indonesia (FSPMI) on behalf of anonymous PHS workers
09 Apr 2020PHG launched an internal investigation to verify the veracity of the allegation
27 Apr 2020PHG, RSPO and FSPMI agreed to activate the bilateral engagement process
08 Jun 2020PHS and FSPMI conducted first bilateral meeting
24 Jun 2020PHS and FSPMI conducted second bilateral meeting and sign bilateral settlement agreement
11 Aug 2020RSPO officially closed the complaint against PT. PHS and the complaint is now in monitoring phase
Received Period : June 2020
Company NameRequesterDescriptionStatus
Kallista AlamRainforest Action NetworkAlleged deforestation and burning on peat areaClosed
9 Jun 2020PHG received information through RAN's report titled “Will Nestle and Mars intervene to protect Indonesia's peatland?” that PT. Kallista Alam which is accused of deforestation remains in PHG's supply chain unacknowledged
10 Jun 2020PHG started an internal investigation and put immediate halt to all purchases from PT. Kallista Alam
12 Jun 2020RAN lodged a formal grievance against PHG for continuing to buy from PT. Kallista Alam and failing to report it in PHG's mill list
16 Jun 2020PHG published an official statement on this matter to reaffirm its committment to its NDPE policy and laid out an action plan to rectify the mistake
Surya Panen SuburRainforest Action NetworkAlleged deforestation and burning on peat areaClosed
09 Jun 2020PHG received information through RAN's report titled “Will Nestle and Mars intervene to protect Indonesia's peatland?”
10 Jun 2020PHG started an internal investigation in response to the report
22 Jun 2020PHG internal investigation found that SPS which was extensively reported by RAN as problematic supplier was in PHG supply chain. PHG suspended all purchases from SPS
01 Jul 2020RAN released a new report titled " Permata Hijau exposed again for sourcing conflict palm oil" and lodged a formal grievance against PHG for buying from PT. SPS and failing to report it in PHG's mill list
02 Jul 2020PHG published an official statement clarifying that SPS had been suspended once it was found to be in PHG supply chain during the earlier
Received Period : Agustus 2020
Company NameRequesterDescriptionStatus
Dua Perkasa LestariRainforest Action NetworkAlleged deforestation and community land grabClosed
24 Aug 2020PHG received information from RAN's report titled “Major Brands and Banks Complicit in the Production of Conflict Palm Oil on Stolen Community Lands in Indonesia” that our indirect supplier PT. Dua Perkasa Lestari is alleged to have conducted deforestation and community land grab
24 Aug 2020PHG do not have direct relationship with PT. Dua Perkasa Lestari and reached out to PT. Beurata Subur Persada as our direct supplier sourcing from DPL for clarification
26 Aug 2020As PHG is currently not sourcing from BSP, BSP declined to provide clarification. We will engage BSP on DPL issue when BSP reenter our supply chain
1 Nov 2020BSP reenter PHG supply chain and is facilitating our engagement with DPL
5 Apr 2022Through Kuala Lumpur Kepong, PHG received a report from Earthqualizer indicating PT. Dua Perkasa Lestari (DPL) was found to have allegedly develop 4 hectares of peatland in February 2022

PHG immediately seek clarification regarding the allegation with PT Beurata Subur Persada (BSP)
6 Apr 2022After engaging with PT. BSP, PT. BSP forwarded PT. DPL permits from Aceh government regarding the maximization of HGU land and the RKPPLP (Rencana Kerja Pembukaan dan/atau Pengolahan Lahan Perkebunan - Work Plan for Plantation Land Clearing and/or Processing) of the said land to be developed

PHG informed PT. BSP that even though PT. DPL has full legal right to open the land, since it is allegedly opened on peat, it infringed on PHG sustainability policy as well as PHG supplier code

PHG requested PT. DPL to clarify on the peat development allegation
20 Apr 2022PT. DPL suggested PHG to send a team to visit PT. DPL to discuss the allegation. PHG requested a zoom meeting instead

No agreement on the mode of communication reached. Further communication with PT. DPL was unsuccessful
22 Sept 2022After a long deliberation, PHG requested PT. BSP to immediately stop sourcing from PT DPL, since it is not aligned with PHG’s Sustainability Policy

PT . BSP has complied with PHG's request and has stopped sourcing from PT. DPL effective immediately
Teupin LadaRainforest Action NetworkAlleged deforestationClosed
24 Aug 2020PHG received information from RAN's report titled “Fresh Evidence: Major Global Brands Refuse to Stop Sourcing Fire-Fueled Conflict Palm Oil, Despite Promises” that Teupin Lada is buying from PT. Indo Alam which is alleged to have conducted deforestation
24 Aug 2020PHG reached out to Teupin Lada for clarification
28 Aug 2020PHG received information from Teupin Lada that they have ceased sourcing from PT. Indo Alam on 25 August 2020. PHG also received commitment from PT. Teupin Lada that they will no longer source FFBs from PT. Indo Alam until PT. Indo Alam has resolved its deforestation issues. Teupin Lada also declared their readiness to furnish traceability to plantation information to PHG
Received Period : September 2020
Company NameRequesterDescriptionStatus
Syaukath SejahteraRainforest Action NetworkAlleged deforestationClosed
22 Sept 2020PHG received information from RAN's report titled “Royal Golden Eagle Group Links Global Brands and Financiers to Deforestation In the Leuser Ecosystem” that Syaukath Sejahtera is buying from PT. Tualang Raya
23 Sept 2020PHG reached out to Syaukath Sejahtera for clarification
24 Sept 2020PHG received information from Syaukath Sejahtera that they have ceased sourcing from PT. Tualang Raya on 23 September 2020. PHG also received commitment from Syaukath Sejahtera that they will no longer source FFBs from PT. Tualang Raya until PT. Tualang Raya has resolved its deforestation issues
Received Period : January 2021
Company NameRequesterDescriptionStatus
Nubika JayaPermata Hijau GroupAlleged improper handling of wastewaterClosed
06 Jan 2021PHG received information from RSPO that a complaint has been lodged against PT. Nubika Jaya by LSM Barisan Rakyat Indonesia Satu
07 Jan 2021PHG launched an internal investigation to verify the veracity of the allegation
20 Jan 2021PHG submitted a formal response to RSPO answering the allegation levied against PT. Nubika Jaya
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