GRIEVANCE AND COMPLAINT SYSTEM


Permata Hijau invites stakeholders to lodge any grievances and complaints through our grievance and complaint system. The grievances and complaints will be processed in a timely manner following the flowchart below:


GRIEVANCE AND COMPLAINT FLOWCHART


Grievances and complaints can be delivered through the following channels:

By Email to: Grievance@permatagroup.com

By Phone to: +62-61-457777

By Fax to: +62-61-4569755

By Mail to:

Jl. Iskandar Muda No. 107

Medan, 20154, Indonesia

Attn: Grievance and Complaint Team

List of Grievances and Complaints can be found here