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GRIEVANCE AND COMPLAINT SYSTEM

Last Updated : December 2022

Permata Group invites stakeholders to lodge any grievances and complaints through our grievance and complaint system. The grievances and complaints will be processed in a timely manner following the flowchart below:

List of Grievances and Complaints can be found here

Grievances and complaints can be delivered through the following channels:

  • grievance@permatagroup.com
  • +62-61-4577777
  • +62-61-4569755
  • Attn: Grievance and Complaint Team Jl. Iskandar Muda No.107 Medan, 20154 Indonesia